Antivirus App Setup

Start by visiting your Account Dashboard. Select  Antivirus from the navigation menu to download Antivirus protection for your device:

macOS X 10.14 (Mojave) or later is required. See our support article for more information.

Click the Download button next to macOS Antivirus. The installation file will begin to download automatically.

This will also generate a License Key you can use to unlock the Antivirus on additional devices. You can find this key by visiting your Account Dashboard.

Open the VirtualShield_Antivirus.pkg file you just downloaded to start the installation. This file should be located in your  Downloads folder.

To find your Downloads folder, open  Finder in the Dock near the bottom of your screen, and select Downloads from the sidebar.

The Antivirus Setup Wizard will now launch in a new window. Click the Continue button to start the installation.

You might be prompted to enter your credentials. If so, enter your computer's password then click Install Software.

The wizard will now complete the installation. Click Finish when the setup is complete to launch the application.

Do not attempt to close the wizard or turn off/restart your device during this process.

That's it! You can now open VirtualShield Antivirus using the  shield icon in your Applications list or Launchpad, to activate protection for the very first time.

For more help getting started with VS Antivirus, see our support article.

Open  Finder in the Dock near the bottom of your screen, and select Applications from the sidebar.

You can also press Option + Command + Space on your keyboard.

Find the  VirtualShield Antivirus app in this list, then Control-click the icon and select Move to Trash from the popup menu.

You may be prompted to enter your credentials. If so, enter your computer's password.

A message will appear asking you to confirm the uninstall/removal. Choose Move to Trash to continue.

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Start by visiting your Account Dashboard. Select  Antivirus from the navigation menu to download Antivirus protection for your device:

Google Android 7.0 or later is required. See our support article for more information.

Tap the Download button next to Android Antivirus to download the app from the Google Play Store.

This will also generate a License Key you can use to unlock the Antivirus on additional devices. You can find this key by visiting your Account Dashboard.

Tap the Install button to begin the installation process.

If you are prompted to unlock your device, enter your fingerprint/passcode.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That's it! You can now open VirtualShield Antivirus using the  shield icon on your Home screen or App Drawer, to activate protection for the very first time.

For more help getting started with VS Antivirus, see our support article.

Open your Settings app. It looks like a  gear or a  wrench shaped icon.

If you can't find this icon, ask Google to open your Settings.

Select Apps & notifications from the list of available options.

It may be labeled Applications or Installed Apps, depending on the make and model of your device.

Find the  VirtualShield Antivirus app in this list, then tap it to open the App info screen.

Tap the Uninstall button. A message will appear asking if you want to uninstall the application. Choose OK to continue.

You can also press and hold the shield icon on your Home screen, and choose Uninstall from the popup menu.

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.