VPN App Setup

Visit our macOS Download Page and click Download to get started. Alternatively, you can use this link and the file will begin to download automatically:

macOS X 10.14 (Mojave) or later is required. See our  support article for more information.

Open the VirtualShield.pkg file you downloaded to start the installation. This file should be located in your  Downloads folder.

To find your Downloads folder, open  Finder in the Dock near the bottom of your screen, and select Downloads from the sidebar.

The VPN Setup Wizard will now launch in a new window. Click the Continue button to start the installation.

You might be prompted to enter your credentials. If so, enter your computer's password then click Install Software.

The wizard will now complete the installation. Do not attempt to close the wizard or turn off/restart your device during this process.

That's it! The app will open automatically. You can also open it using the  shield icon in your Applications list or Launchpad, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open  Finder in the Dock near the bottom of your screen, and select Applications from the sidebar.

You can also press Option + Command + Space on your keyboard.

Find the  VirtualShield app in this list, then Control-click the icon and select Move to Trash from the popup menu.

You may be prompted to enter your credentials. If so, enter your computer's password.

A message will appear asking you to confirm the uninstall/removal. Choose Move to Trash to continue.

That's it! VirtualShield VPN has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Visit our iOS Download Page and tap Download to get started. Alternatively, you can use this link to download the app from the Apple App Store:

Apple iOS 13.0 or later is required. See our support article for more information.

Tap the  Get button to start the installation. If iCloud is enabled on the device, it will look like a  cloud shaped icon.

If you are prompted to unlock your device, enter your touch ID/passcode.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That's it! You can now open VirtualShield VPN using the  shield icon on your Home screen or App Library, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open your Settings app. It looks like a  gear shaped icon.

If you can't find this icon, ask  Siri to open your Settings.

Navigate to General > iPhone/iPad Storage. A list of your installed apps will appear near the bottom of this screen.

Alternatively, you can swipe left past all of your Home screen pages to get to the App Library.

Find the  VirtualShield app in this list, and then tap Delete App.

Removing an app from the Home screen keeps the app installed on the device, while deleting it removes the app and all of its data. See this Apple article for more information.

That's it! VirtualShield VPN has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Visit our Android Download Page and tap Download to get started. Alternatively, you can use this link to download the app from the Google Play Store:

Google Android 7.0 or later is required. See our support article for more information.

Tap the Install button to start the installation.

If you are prompted to unlock your device, enter your fingerprint/passcode.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That's it! You can now open VirtualShield VPN using the  shield icon on your Home screen or App Drawer, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open your Settings app. It looks like a  gear or a  wrench shaped icon.

If you can't find this icon, ask  Google to open your Settings.

Select Apps & notifications from the list of available options.

It may be labeled Applications or Installed Apps, depending on the make and model of your device.

Find the  VirtualShield app in this list, then tap it to open the App info screen.

Tap the Uninstall button. A message will appear asking if you want to uninstall the application. Choose OK to continue.

You can also press and hold the  shield icon on your Home screen, and choose Uninstall from the popup menu.

That's it! VirtualShield VPN has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.