VPN App Setup

Visit our  macOS Download Page and click the  Download button. Alternatively, you can use  this link and the file will begin to  download automatically:

 

macOS X 10.14 (Mojave) or later is required. See our  support article for more information.

Open the  VirtualShield.pkg file you just downloaded. Unless otherwise specified, this file will be located in your  Downloads folder.

 To find this folder, open   Finder in the Dock, and select  Downloads from the sidebar.

The  VPN Setup Wizard will now launch in a new window. Click  Continue to start the installation.

If you are prompted for your  credentials, enter your computer’s  password then click Install Software.

The wizard will now complete the installation.  Do not attempt to close the wizard or  power off your device during this process.

That’s it! The app will  open automatically. You can also open it using the shield icon in your  Applications list or  Launchpad, to log in and connect to our  secure network.

 For more help  logging in and  connecting, see our  support article.

Open  Finder in the Dock, and select  Applications from the sidebar.

 Alternatively, you can press   Option +   Command +   Space on your keyboard.

Find the VirtualShield VPN app in this list, then  Control-click the icon and select  Move to Trash from the popup menu.

If you are prompted to  confirm the uninstall, choose  Move to Trash to continue.

 

If you are prompted for your  credentials, enter your computer’s   password.

That’s it! The app has been  uninstalled successfully. You can follow the  same steps above to  repair or  reinstall the application on a different device.

 If you have any  questions or need any  assistance, please don’t hesitate to  contact us.

Visit our  iOS Download Page and tap the  Download button. Alternatively, you can use  this link to download the app from the  Apple App Store:

 Apple iOS 13.0 or later is required. See our  support article for more information.

Tap the  Get button to start the installation. If  iCloud is enabled on the device, it will look like a  cloud icon.

 If you are prompted to  unlock your device, enter your  touch ID/passcode.

Once the installation is complete, this button will say  Open. Tap it to  launch the application.

That’s it! You can also open the app using the shield icon on your  Home screen or  App Library, to log in and connect to our  secure network.

 For more help  logging in and  connecting, see our  support article.

Open the  Settings app on your  Apple iPhone/iPad.

 

If you can’t find this icon,   ask Siri to open your  Settings.

Navigate to General   iPhone/iPad Storage. A list of your  installed apps will appear near the bottom of this screen.

 

Alternatively, you can   swipe left past all of your  Home screen pages to get to the   App Library.

Find the VirtualShield VPN app in this list, and then tap  Delete App.

 Removing an app from the  Home screen keeps the app installed on the device, while  deleting it removes the app and all of its data. See this  Apple article for more information.

That’s it! The app has been  uninstalled successfully. You can follow the  same steps above to  repair or  reinstall the application on a different device.

 If you have any  questions or need any  assistance, please don’t hesitate to  contact us.

Visit our  Android Download Page and tap the  Download button. Alternatively, you can use  this link to download the app from the  Google Play Store:

 Google Android 7.0 or later is required. See our  support article for more information.

Tap the  Install button to start the installation.

 If you are prompted to  unlock your device, enter your  touch ID/passcode.

Once the installation is complete, this button will say  Open. Tap it to  launch the application.

That’s it! You can also open the app using the shield icon on your  Home screen or  App Drawer, to log in and connect to our  secure network.

 For more help  logging in and  connecting, see our  support article.

Open the  Settings app on your  Android phone/tablet.

 

If you can’t find this icon,  ask Google to open your  Settings.

Select  Apps & notifications from the list of available options.

 It may be labeled   Applications or   Installed Apps, depending on the  make and  model of your device.

Find the VirtualShield VPN app in this list, then tap it to open the  App info screen.

Tap the  Uninstall button. If you are prompted to  confirm the uninstall, choose  OK to continue.

 Alternatively, you can press and hold the   shield icon on your Home screen, and choose  Uninstall from the popup menu.

That’s it! The app has been  uninstalled successfully. You can follow the  same steps above to  repair or  reinstall the application on a different device.

 If you have any  questions or need any  assistance, please don’t hesitate to  contact us.