Antivirus App Setup

Overview

This article will instruct you on how to  install and  uninstall the  VirtualShield Antivirus app on all of your various devices. Simply choose your device below to get started.

Our  Android app can be downloaded directly from the  Google Play Store, and our  desktop apps can be downloaded from  our website using the steps provided below.


 Windows  macOS  Android

In this section


 Install the Windows Antivirus

How to install VirtualShield Antivirus on your Windows computer:
1

Visit your  Account Dashboard. Select  Antivirus from the navigation menu to  download Antivirus protection for your device:

 
Microsoft Windows 7 or later is required. See our  support article for more information.
2

Click  Download next to  Windows Antivirus. The file will begin to  download automatically.

 This will also generate a  License Key you can use to  unlock the Antivirus on additional devices. Find this key by visiting your  Account Dashboard.
3

Open the  VirtualShieldAntivirusSetup file you just downloaded. Unless otherwise specified, this file will be located in your  Downloads folder.

 To find this folder, click the   Start button, type “downloads” in the search box and press  Enter.

4

If you are prompted to  allow VirtualShield to make changes to your device, choose  Yes to continue.

5

The  Antivirus Setup Wizard will now launch in a new window. Click  Install to start the installation.

The wizard will now complete the installation.  Do not attempt to close the wizard or  power off your device during this process.
6

That’s it! The app will  open automatically. You can also open it using the shield icon on your  Desktop or  Start menu, to begin scanning your device for  viruses.

 For more help  getting started with the Antivirus, see our  support article.

 Uninstall the Windows Antivirus

How to remove VirtualShield Antivirus from your Windows computer:
1

Click the  Start button, type “apps” in the search box and press  Enter.

2

Find the VirtualShield Antivirus app in this list, then choose  Uninstall.

 If you can’t find this option, open your  Settings app and then uninstall   VirtualShield Antivirus from the   Apps category.
3

If you are prompted to  confirm the uninstall, choose  Yes to continue.

4

That’s it! The app has been  uninstalled successfully. You can follow the  same steps above to  repair or  reinstall the application on a different device.

 If you have any  questions or need any  assistance, please don’t hesitate to  contact us.

Common Questions

Can I use the Antivirus on iPhone/iPad?
While Apple doesn’t natively support Antivirus on iOS, we’ve  got you covered. Our VPN protects against  harmful malware at the network-level. You can simply install the  VirtualShield VPN app for full protection on your  iPhone/iPad.
Why does the Antivirus ask me to upgrade?
Either you’ve   exceeded your number of devices, or you downloaded a  free trial version of the app. If you downloaded the trial version, you can  unlock the Antivirus using your  License Key.
My device is too old to run the app, what can I do?
If your device is incompatible, we  strongly recommend upgrading your Operating System to  remain protected against the latest threats. See our  support article for more information.

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