VPN Setup Failed


The first time you connect on Android and Apple iOS devices, you will be asked to install a new VPN Profile. Before the VPN connection can be established, this profile must be installed in order to allow the correct permissions for your device to complete the connection process.

If the VPN Setup fails for any reason, follow the steps below and then try connecting to our servers again.

 iOS  Android


You may see a notification on your screen that looks similar to the one below. Simply press the Setup VPN button to install a new VPN profile for your device. If the setup continues to fail, proceed by trying each of the instructions in this article.

VPN Setup Failed

How to fix this issue on your Apple iPhone/iPad:

The first thing we recommend is manually reinstalling your VPN Profile. This will remove any existing profile if one is installed, and create a new profile for your device.

See our support article for more info on how to reinstall your VPN Profile.

If that doesn't solve the issue, try regenerating your VPN Key. This will create a new encryption key for your device if it is no longer valid.

See our support article for more info on how to regenerate your VPN Key.

Common Questions

I still can't connect to the VPN, what do I do?
Please try following each of the steps in our Troubleshooting Connection Issues article. If that doesn't work, contact us for further assistance.
Why can't I see this option on my device?
This option is only available on mobile devices. If you are using the desktop application, we recommend re-installing the latest version of the app from our website instead.

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