Overview
You can choose to receive alerts by email, by phone, or both. We recommend setting up SMS Text Alerts on your cell phone, so you will be notified immediately if we find any breaches.
SMS Text Alerts
After setting up SMS Text Alerts, our system will automatically send a text message to your cell phone to notify you of any potential threats. This allows you to take action immediately if you think one of your accounts has been compromised.
This feature is entirely optional. You will still receive alerts on your Dashboard, just as you would normally. Mobile messaging & data rates may apply depending on your cellular provider.
Start by logging in to your online Account Dashboard.
This feature is only available with our VPN Plus or VS One plans. If you have a basic VPN subscription, some of the relevant options may not appear.
Choose Identity Security from the main menu and activate your protection, if you have not done so already.
For more help activating Identity Theft protection, see our support article.
Press the Manage IdentiSafe button. You will be redirected to your IdentiSafe Dashboard.
This is where you can monitor and track your Credit Score, set up SMS Text Alerts, and more.
Select the Alerts tab, then press the Manage SMS button.
Type your phone number in the box provided, then press Subscribe.
Don't forget to check the box labeled I authorize the sending of text message alerts and notifications to my cell phone.
That's it! You will now receive text messages on your cell phone if we find any breaches.
You can disable SMS Alerts at any time, by pressing the Unsubscribe button on the Manage SMS screen.
Common Questions
Do I need to download an app?
No, you don't need to install any additional software on your device. You can access your Account Dashboard from any computer, phone, or tablet with internet access. Once you enter your information, no further action is required.
Will I receive an alert if I've been breached?
Alerts will be sent to your email address or phone, depending on your personal preference. See our support article for more info on how to set up SMS Text Alerts on your phone.