Overview
We offer free live chat and email support to everyone. If your plan includes , our U.S. based support representatives are also standing by to help you with getting your devices secure.
If you receive any emails, phone calls, or special offers from our company or if our needs to contact you for any reason, we’ll use your contact details to identify you as the account owner.
In this article
Changing your First/Last Name
The entire purpose of a VPN is to 
remain anonymous on the internet. If you don’t feel comfortable sharing your personal details online, no problem! Feel free to provide an alias or a nickname instead.
As a reminder we have a completely 
100% Zero Logs policy, which means we don’t track, monitor, or know what you do online. For your peace of mind, you are welcome to review our .
How to change the First & Last Name for your account:
Start by visiting your 
Account Dashboard. Select 
Settings from the navigation menu, or use the link below:
Below Name on the right, enter your First & Last name then press the Save button.
You can rest assured knowing this information will remain completely private.
Changing your Phone Number
If your plan includes , it is also a good idea to ensure your phone number remains fully up to date. You can update these details anytime from your Account Dashboard.
If our support representatives attempt to contact you over the phone we’ll use your contact details first, unless you provide an alternate number.
How to change the Phone Number for your account:
Start by visiting your Account Dashboard. Select Settings from the navigation menu, or use the link below:
Below Name on the right, enter your Phone number then press the Save button.
Don’t forget to include your 3-digitarea code. The
country code is not required unless you reside outside of the United States.
Common Questions
Do I need to provide my real name?
No, you can remain
Do I need to provide my phone number?
No, your phone number is entirely optional. This information isnot required. Don’t forget we have an extensive knowledgebase of
support articles available, and our is always here to assist you 7 days a week.