Overview
Your primary email address is used to access your online 
Account Dashboard on our website. It is also used to log in and connect to our 
secure VPN network on all of your various devices.
If your credentials end up in the wrong hands, they can lock you out of your account and gain access to your personal data. You could be giving others access to your other accounts without even knowing it.
That’s why it is so important to use a strong password, and never share your credentials with anyone. To safely share VPN Protection with friends & family, you can add to your account.
Changing your Email Address
You can change your email address at any time if you feel it’s been compromised, or if you no longer have access to your previous email account.
Changing your email address is very easy, simply follow the instructions below. If you don’t know your password, you will need to first.
How to Change your VirtualShield Email Address:
Start by visiting your 
Account Dashboard. Select 
Settings from the navigation menu, or use the link below:
If you forgot your password, you can use to reset your password. See oursupport article for more information.
Below Email on the right, press the Change Email button.
A popup message will appear, prompting you to enter a new email address.
You will receive a confirmation email, so you can verify the address belongs to you.
Check your inbox for the confirmation email to verify your new email address. Once you verify your email it will be automatically updated in your account.
You may need to log out and log back in to the VirtualShield app on your device(s) using your new email address.
Common Questions
My email address is not working, what can I do?
Before you attempt to change your email address, try to first. If that doesn’t work, contact our for further assistance.
I still can’t access my account, what now?
Our can send a new system-generated password, once you have verified you are the account owner. Alternatively, you can and our phone support representatives can help you change your email address.