Overview
Your password is used to access your online 
Account Dashboard on our website. It is also used to log in and connect to our 
secure VPN network on all of your various devices.
It is crucial to change your password if you feel it’s been compromised, or if you no longer have access to your 
previous password. It never hurts to ensure your accounts remain secure.
It is also important to use a strong password, and 
never share your credentials with anyone. To safely share protection with friends & family, you can add to your account.
Changing your Password
We recommend changing all of your online passwords on a regular basis. This is especially important when shopping online, or after browsing the web at a public hotspot, like at a coffee shop or airport.
The following instructions assume that you already know your current password and are able to log in to your account. If you don’t know your existing password, you will need to first.
How to Change your VirtualShield Password:
Start by visiting your Account Dashboard. Select 
Settings from the navigation menu, or use the link below:
If you’ve forgotten your password, you can use to reset it. See oursupport article for more information.
Below Security on the right, press the Change Password button.
Enter your old password as well as a new one, then press Confirm.
Don’t forget to use a combination of letters,numbers, and symbols to ensure a strong password!
Common Questions
My password is not working, what can I do?
Before attempting to change your password, try to first. If that doesn’t work, contact our for further assistance.
I still can’t access my account, what now?
Our can send a new system-generated password, once you have verified you are the account owner. Alternatively, you can and our support representatives can help you change your email address.