Overview
The 
VPN Profile is required by and , and it is automatically installed on your device during the 
installation process. This article only applies to mobile devices, on desktop and laptop computers this profile is 
not required.
Before attempting to Reinstall your VPN Profile, we recommend . In most cases that will do the trick. If you are still 
unable to connect, you can follow the steps provided below to install a new VPN Profile for your device.
iOS
Before the connection can be established for the 
very first time, the VPN Profile must be installed to uniquely identify your device. It also helps recognize 
VirtualShield VPN apart from any 
other VPNs that are installed.
Occasionally Apple iOS updates or installing two different VPNs at once can remove this profile from your device. Feel free to install as many VPNs as you’d like. Just be aware you can only use one VPN profile at a given time.
It is
Reinstall VPN Profile
How to reinstall the VPN Profile on your Apple iPhone/iPad:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our 
support article.Tap the 
slider icon near the top-right to open the 
VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings to customize your 
Advanced VPN Settings.
Select Reinstall VPN Profile to expand the list of 
options.
Press the Reinstall profile button, then tap the back arrow to return to the Home/Overview screen.
If you are prompted to add
Android
Before the connection can be established for the very first time, the VPN Profile must be installed to uniquely identify your device. It also helps recognize VirtualShield VPN apart from any other VPNs that are installed.
Occasionally Android updates or installing two different VPNs at once can remove this profile from your device. Feel free to install as many VPNs as you’d like. Just be aware you can only use one VPN profile at a given time.
It is
Reinstall VPN Profile
How to reinstall the VPN Profile on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.Tap the slider icon near the top-right to open the VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings to customize your Advanced VPN Settings.
Select Reinstall VPN Profile to expand the list of options.
Press the Reinstall profile button, then tap the back arrow to return to the Home/Overview screen.
If you are prompted to add
Common Questions
Is it necessary to reinstall the VPN profile?
No, in most situations it is
Why can’t I see this option on my device?
This option is only available on mobile devices. If you are using a desktop or laptop computer, we recommend or downloading the latest version from instead.
I still can’t connect, what should I do?
The