Overview
Your VPN Key is used in the 
encryption process, and it is automatically rotated and regenerated every 7-10 days for security purposes. It also helps us recognize your device apart from other devices that are connected to our network.
Before attempting to Regenerate your VPN Key, we recommend . In most cases that will do the trick. If you are still 
unable to connect, you can follow the steps provided below to generate a new VPN Key for your device.
Windows
In order to establish the connection, a secure handshake is required between your device and the data center. The VPN Key is used to uniquely identify your device and complete the handshake.
If this handshake fails or if you are unable to connect for any reason, your key is likely out-of-date. Generating a fresh VPN Key will ensure the handshake is completed successfully.
It isnot necessary to regenerate this key unless you are
Regenerate VPN Key
How to regenerate the encryption key on your Windows computer:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our 
support article.Select VPN from the sidebar, or navigate to Secure VPN from the 
Home/Overview screen.
Click the Settings button near the top-right to open the 
VPN Settings panel.
Alternatively, you canright-click the
shield icon next to your clock, then select VPN Settings from the popup menu.
Select Regenerate Keys to expand the list of 
options.
Click the Regenerate button to generate your new VPN Key.
You will also see your current VPN Key on this screen, and how long it’s been since it was last generated.
macOS
In order to establish the connection, a secure handshake is required between your device and the data center. The VPN Key is used to uniquely identify your device and complete the handshake.
If this handshake fails or if you are unable to connect for any reason, your key is likely out-of-date. Generating a fresh VPN Key will ensure the handshake is completed successfully.
It is
Regenerate VPN Key
How to regenerate the encryption key on your Mac computer:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.In the Secure VPN section, click the 
slider icon to open the VPN Settings panel.
If you can’t find this icon, click the close button near the top-right to return to the Home/Overview screen.
Select the Advanced Settings tab to customize your 
Advanced VPN Settings.
Select Regenerate Key to expand the list of options.
Click the Regenerate button to generate your new VPN Key.
You will also see your current VPN Key on this screen, and how long it’s been since it was last generated.
iOS
In order to establish the connection, a secure handshake is required between your device and the data center. The VPN Key is used to uniquely identify your device and complete the handshake.
If this handshake fails or if you are unable to connect for any reason, your key is likely out-of-date. Generating a fresh VPN Key will ensure the handshake is completed successfully.
It is
Regenerate VPN Key
How to regenerate the encryption key on your Apple iPhone/iPad:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.Tap the slider icon near the top-right to open the VPN Settings panel.
If you can’t find this icon, tap the
Select Advanced Settings to customize your Advanced VPN Settings.
Select Regenerate Key to expand the list of options.
Tap the Regenerate button to generate your new VPN Key.
You will also see your current VPN Key on this screen, and how long it’s been since it was last generated.
Android
In order to establish the connection, a secure handshake is required between your device and the data center. The VPN Key is used to uniquely identify your device and complete the handshake.
If this handshake fails or if you are unable to connect for any reason, your key is likely out-of-date. Generating a fresh VPN Key will ensure the handshake is completed successfully.
It is
Regenerate VPN Key
How to regenerate the encryption key on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.Tap the slider icon near the top-right to open the VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings to customize your Advanced VPN Settings.
Select Regenerate Key to expand the list of options.
Tap the Regenerate button to generate your new VPN Key.
You will also see your current VPN Key on this screen, and how long it’s been since it was last generated.
Common Questions
Is this key generated if I’m not using the VPN?
Yes, typically your VPN Key will be regenerated every 7-10 days, whether the app is running or not. It is
I still can’t connect, what should I do?
Thefirst thing we recommend is following the steps in our