Overview
When you close or hide the 
VirtualShield VPN app, it will continue protecting you in the background, allowing you to 
surf the web and use your desktop or laptop computer just as you would normally.
This helps you keep your 
network secure at all times. Otherwise, closing the app will 
exit the software, instead of hiding it. We recommend leaving this option enabled to prevent any 
loss in protection.
Windows
If you can’t find the app on your Windows computer, it might be running in the background. To open it again, look for the 
shield icon in the Notification area next to your clock.
It will appear with a green circle when the VPN is active. If you see this icon, you can surf the web with full privacy while being protected by our state of the art network.
If you don’t see it, click the up arrow next to your clock to Show hidden icons. You can open the app from here, or from the
Hide to Tray
How to hide the VPN in the Tray on your Windows computer:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our .Select 
App Settings from the sidebar to customize your App Settings.
Alternatively, you canright-click the
Toggle the Hide to Tray option on or off, then click the back arrow to return to the App Settings screen.
macOS
If you can’t find the app on your Mac computer, it might be running in the background. To open it again, look for the shield icon in the Notification area next to your clock.
It will appear with a green circle when the VPN is active. If you see this icon, you can surf the web with full privacy while being protected by our state of the art network.
You should seeDock near the bottom of your screen. You can open the app from here, or from your
Applications list or Launchpad.
Hide to Dock
How to hide the VPN in the Dock on your Mac computer:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our .Click the Settings link near the bottom-left to open the Account Settings panel.
Select the App Settings tab to customize your App Settings.
Toggle the Show dock icon option on or off, then click the close button to return to the Home/Overview screen.
Common Questions
Will the mobile app protect me in the background?
Yes, it will! On phones and tablets you will see aVPN or a
key icon to indicate when the VPN is active. See our for more information.
Why does the app look different on my device?
It is likely you have anold/legacy version of our app installed. We recommend downloading the latest version from to take advantage of the
Why can’t I find the icon in my Taskbar?
Try